Shipping policy
Shipping Policy
Last updated: September 2026
How long delivery takes
14 to 21 days from the day you order.
We want you to know that before you buy, not after. Roamhound ships directly from the manufacturer instead of holding stock in a South African warehouse. That is why a hammock which costs R900 to R1,300 at a local pet retailer costs R549 here. The saving is real, and so is the wait.
If you need an item urgently, please do not order it from us.
Where we deliver
We deliver anywhere in South Africa by courier, including to PUDO lockers. We cannot deliver to PO boxes. We do not currently ship internationally.
Shipping rates
- Orders under R700: flat rate R99
- Orders R700 and over: free delivery
What happens after you order
- Within 24 hours: we confirm your order and place it with our supplier
- 2 to 4 business days: your parcel is dispatched and you receive a tracking number by email
- Days 4 to 18: in transit. Tracking often does not update for several days at a time during this period, which is normal for long-haul parcels
- Days 14 to 21: delivered to your address by a local courier
These are estimates and not guarantees. Customs, weather, courier backlogs and public holidays can add a few days.
Tracking
You will receive a tracking number and link by email once your parcel is collected, usually within 2 to 4 business days of ordering. If you have not received it by then, please check your spam folder and then contact us.
If your order is late
If 30 days pass from the date of your order and your parcel has not arrived, contact us and we will refund you in full or send a replacement, whichever you prefer. You do not need to return anything.
Delivery addresses
Please make sure your delivery address and phone number are correct at checkout, as couriers call before delivering. If a parcel is returned to us because of an incorrect address or repeated failed delivery attempts, we will re-send it once the second shipping fee has been paid.
Damaged or missing parcels
If your parcel arrives damaged, please photograph it before opening and contact us the same day. If tracking shows the parcel as delivered but you have not received it, tell us within 3 days so we can open an investigation with the courier.
Contact us
Email: stianvoster2@gmail.com
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.